About CT State

Position Details

Position Summary

The Campus CARE Specialist provides non-clinical case management, outreach, and advocacy to support students experiencing personal, academic, or social concerns. This position reports to the Associate Dean or Campus Dean and collaborates closely with the CARE Functional Lead to ensure coordinated processes, consistent data practices, and alignment with institutional protocols.

The Campus CARE Specialist connects students with appropriate university and community resources, ensuring coordinated care and consistent follow-up. This position also serves as Co-Chair or other core role on the CARE, leading efforts to identify, assess, and respond to students of concern in a proactive and collaborative manner.

The Campus CARE Specialist demonstrates a strong commitment to diversity, equity, and inclusion, with experience supporting students from marginalized backgrounds, first-generation students, refugees, and immigrant populations, ensuring that all students are met with compassion, cultural humility, and equitable access to resources.

At the discretion of the campus, this position may be responsible for managing or supporting the food pantry, clothing closet, campus resource fairs, and other basic needs services that advance student well-being and success.

Essential Duties and Responsibilities

Under the direction of the Associate Dean, Campus Dean, or other administrator., the Campus CARE Specialist is responsible for the effective performance in these essential duties:

Key responsibilities include:

•  Provides a continuum of non-clinical case management services to students experiencing complex personal, academic, or psychosocial circumstances.
• Conducts non-clinical suicide and violence risk assessments to evaluate the level of concern and determine appropriate next steps, coordinating safety planning and referrals as needed.
• Participates in immediate response to urgent student situations and coordinates safety protocols with campus safety, campus Wellness Counselor and external agencies as needed.
• Support students in accessing resources related to food, housing, transportation, financial assistance, and other identified basic needs.
• Meets individually with students to assess needs, develop action plans, and connect them with relevant campus and community resources.
• Manages a caseload of students, maintaining regular and follow-up documentation to ensure continuity of care and successful resolution of concerns.
• Serve as co-chair or other core role on the campus CARE team, coordinating meetings, managing referrals, and facilitating timely communication among campus partners.
• Reviews referrals from faculty, staff, family members, and others, exercising sound professional judgment to determine appropriate next steps, including CARE involvement, emergency response, or outreach to emergency contacts.
• Provides consultation and guidance to faculty, staff, and families seeking support for students of concern.
• Maintains accurate and confidential documentation within the case management database (e.g., Symplicity Advocate), ensuring compliance with institutional, legal, and ethical standards.
• Collaborates closely with Mental Health and Wellness, the Office of Accessibility and Disability, Guided Pathways and Faculty Advisors, Equity and Civil Rights, Campus Safety, and the One Stop Student Services Office to ensure coordinated and holistic student support.
• Coordinates with other stakeholders and content experts to implement with proactive outreach campaigns focused on early intervention, basic needs security, sense of belonging and holistic student well-being.
• Collaborates on campus-wide wellness, belonging, and retention initiatives.
• Has working knowledge of Title IX, student conduct processes, and Equity and Civil Rights, and collaborates to refer appropriate cases to the Equity and Civil Rights Office as well as the Campus Conduct Officer, ensuring interventions align with institutional policies and compliance requirements.
• Develops and delivers training, workshops, and outreach programs for faculty, staff, and students on identifying and supporting students in distress, appropriate referral procedures, and understanding the CARE process.
• Promotes culturally responsive practices that recognize and support the diverse identities and lived experiences of students.
• Supports departmental initiatives, policy development, and data analysis related to student well-being, crisis response, and retention.
• Assists in after-action reviews and continuity planning following high-impact cases.
• Serve on related committees, teams, workgroups. Participates on the Mental Health Coalition.
• Represents the Dean of Students Office on university committees and collaborative initiatives. 

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Master’s degree in counseling, social work, higher education administration, student affairs, or a related field with two (2) or more years of experience providing support to college/university students or in a community agency focused on crisis intervention, student support, or case management that includes up to two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Direct experience supporting individuals in crisis, conducting risk assessments, and coordinating referrals across campus and community systems.
• Understanding of trauma informed practice and a demonstrated commitment to and experience working with diverse populations, including students from marginalized backgrounds, first-generation students, refugees, and immigrant communities.
• Strong understanding of college student development, crisis response, and case management best practices.
• Ability to manage multiple urgent priorities at one time.
• Proficiency in web-based case management platforms.
• Experience designing and delivering training, workshops, or presentations for faculty, staff, or students. 
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Experience in crises response and conducting risk assessments.
• Experience working in a college or university CARE/BIT setting.
• Strong de-escalation, conflict resolution, and problem-solving skills.
• Knowledge of federal compliance areas including FERPA, Title IX, and Clery.
• Strong analytical and data tracking abilities. 

Salary and Benefits

• Salary $84,997 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees.

Application Instructions

To apply, please submit the following:

• A cover letter
• A current resume

In your cover letter, you must clearly address how your experience and skills align with each of the required and preferred qualifications.  The cover letter may be entered as text in the application system or uploaded as a single combined file with the resume.

Your resume must include the names of three (3) current professional references, including their titles, email addresses, and telephone numbers.

Important Notes:

• Incomplete applications or those submitted after the closing date will not be considered
• Links to external resume or profile sites will not be accepted
• Apply online at: www.ct.edu/hr/jobs
• CT State Community College cannot sponsor work visas.
• Applicants must be authorized to work full-time in the United States

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. 

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or [email protected].

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.