Assistant Director of Student Success Technology

New Britain, CT

Full Time

CT State Community College

Experienced

Details:

Posted: April 8, 2025
Level: Community College Professional 17, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications will be accepted until the position is filled, with applications received by Wednesday, April 23, 2025, receiving priority consideration.

Location:

CT State Community College
185 Main Street, New Britain, CT 06051
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

May 2025

Position Summary:

The Assistant Director of Student Success Technology provides overall support to the Director of Student Success Technology by assisting with the maintenance, updating, and reporting of multiple technology platform(s) within the Division of Enrollment Management and maintains compliance with all federal and state laws and Board of Regents policies within Connecticut State Community College.

Example of Job Duties:

Under the direction of the Director of Student Success Technology, the Assistant Director of Student Success Technology is responsible for effective performance in these essential duties:

Assists the Director of Student Success Technology with tasks associated with the configuration, design, and testing of all new technology platforms within the Division of Enrollment Management.
Conducts continuous training efforts for Guided Pathways Advising and other Enrollment Management staff in utilizing our CRM technology as defined by college.
Troubleshoots CRM Advise and other CRM technology issues within the Division of Enrollment Management as assigned by the Director of Student Success Technology.
Assists in the development and updating of systems for data tracking at the administrative and campus level to support data-informed decision making for areas within Enrollment Management.
Assists in the development, scheduling and coordinates technology training for faculty at all campuses on our early alert CRM.
Develops resource guides, job aids, and other electronic materials to enhance usage and maximize functionality for CRM products within the Division of Enrollment Management.
Performing a broad range of administrative support duties to facilitate the student success reporting including such tasks as composing and preparing correspondences, reports, and communications for stakeholder groups within CT State Community College.
Assists with the development of CRM advise communication plans for outgoing student outreach.
Handles requests, as assigned, for system configuration changes to our CRM Systems in Enrollment Management.
Maintains a commitment to CT State Community College overarching goals including initiatives encouraging equity and diversity.
Participates in on-going training and cross-training opportunities to ensure timely, thorough, and accurate processes
Adheres to FERPA and other departmental policies, procedures and regulations pertaining to student records
Interprets data and metrics to assess for efficacy of communication efforts
Represents CT State Community College interests at professional organizations at the state level.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:

Bachelor’s degree in appropriately related field with two (2) or more years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Banner experience.
Experience with college CRM systems, including Advise and Recruit.
Experience drafting various communications to stakeholders.
Customer Relationship Management tools.
Navigating federal and state laws and regulations related to admissions and compliance.
Admissions, enrollment, advising, and FERPA.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications:

Experience working in a community college environment.
CT State recognizes the imperative to effectively serve diverse students, faculty and staff. As such, the ability to communicate additional languages beyond English (e.g., ASL, Spanish, Arabic, Bosnian) is considered a preferred qualification for all student and community facing positions.
Demonstrated intermediate/advanced experience using Microsoft Excel (e.g., Pivot tables, formulas, filtering/sorting, other integrations, etc.).

Starting Salary:

Minimum Salary; $68,623 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, ([email protected]).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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