Student Services Generalist

Willimantic, CT

Full Time

CT State Quinebaug Valley

Experienced

Details:

Posted: March 27, 2025
Level: Community College Professional 13, 12-month, tenure track position.
Hours: Full-time, 35 hours per week (2nd Shift)
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, April 23, 2025

Location:

CT State Quinebaug Valley (Willimantic Center)
729 Main Street, Willimantic, CT 06226 
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

July 2025

Position Summary:

The Student Services Generalist plays a vital role in providing immediate guidance and assistance to students in need of advising, enrollment, financial aid, IT, and other support. This role will entail providing on-site, front-office support to students arriving at the facility with a broad range of needs. The incumbent maintains extensive cooperation and collaborative relationships with campus offices across both student and academic affairs.

Example of Job Duties:

Under the direction of the Associate Dean of Campus Operations, Associate Dean of Student Development, Dean of Students and Faculty, or another administrator, the Student Services Generalist is responsible for effective performance in these essential duties:

Answer general questions from visitors about CT State, Quinebaug Valley, and Willimantic Center academic programs and student services.
Provide basic guidance on enrollment and admissions for prospective students.
Assist with basic course registration (after they have met with a GPA) and add/drop classes during appropriate timelines.
Troubleshoot basic technical challenges with students (e.g., password resets, email access, Blackboard navigation, and printing).
Navigate the CT State and QV websites to identify and direct students to appropriate student services resources (e.g., disability and accessibility services, financial aid, advising, and counseling and wellness) for more complex questions or issues.
Facilitate connections to individual staff members for support via phone or Teams when on-site support is not available.
In collaboration with Guided Pathways Advisors and Director of Career Services, provide student career exploration support, including assisting in the exploration of majors.
Coordinate the recruitment, hiring, and training of Federal Work Study student employees.
Update and maintain information in public spaces (e.g., bulletin boards and literature displays) on services and resources available to students.
Share information on events, academic deadlines, and other items of interest with students, faculty, and staff.
Support the implementation of events to support student success, including New Student Orientation.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:

Associate's Degree in an appropriately relevant field together with up to three (3) years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Experience in student services in a higher education setting.
Strong communication skills with demonstrated success in developing and maintaining professional relationships with various internal partners, including students, faculty, administration, and staff.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Preferred Qualifications:

Experience in student services in a community college setting.
Experience using a Student Information System such as Banner (or comparable system).
Experience using Event Management software e.g. EMS.
Experience in a student-facing office setting.
Bilingual (English/Spanish).

Starting Salary:

Minimum Salary; $50,891 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, ([email protected]).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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