Campus Supervisor of Enrollment Services

Norwalk, CT

Full Time

CT State Norwalk

Experienced

Details:

Posted: April 11, 2025
Level: Community College Professional 18, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, May 7, 2025

Location:

CT State Norwalk
188 Richards Avenue, Norwalk, CT
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

June 2025

Position Summary:

The Campus Supervisor of Enrollment Services is responsible for delivering a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College.

The Campus Supervisor of Enrollment Services provides leadership and collaborates with their Regional Director to ensure consistency in executing the enrollment vision of Connecticut State Community College and plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students.

The Campus Supervisor of Enrollment Services collects and analyzes data to establish benchmarks and leads continuous improvement efforts for statewide enrollment efforts as well as maintains compliance with FERPA and all applicable policies and laws.

Example of Job Duties:

Under the direction of the Campus Dean or other Administrator, the Campus Supervisor of Enrollment Services is responsible for effective performance in these essential duties:

Delivers a comprehensive, one-stop enrollment services experience to credit students within their campus of CT State Community College.
Works with the Regional Supervisor of Enrollment Services Operations to implement the strategic direction, goals, and standards for the One-Stop Enrollment Center.
Lead the unit’s commitment to high-touch customer service to create a welcoming environment; provide support to staff when dealing with difficult problems.
Manages day-to-day operations of the campus One-Stop Enrollment Center including staffing, scheduling, and quality customer service; provides direct supervision to the Enrollment Management Specialists on their campus.
Maintains communication and partners with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services to coordinate services in all matters that relate to the Enrollment Services function.
Responsible for convening and facilitating cross-functional campus enrollment team.
Monitors the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvement for the One-Stop Enrollment Center.
Partners with Regional Director of Enrollment Services to drive improvements in enrollment growth, team productivity, team quality and optimization of prospective student satisfaction
Provides on-going training and cross training for staff to ensure timely, thorough, and accurate processes.
Partners with Regional Director of Enrollment Services to address gaps in processes and procedures through the creation of a corrective action plan; establishes timeline to implement the corrective action plan, including process improvements, professional development, and training for campus staff.
Resolves student application, enrollment, registration issues, conflicts, and discrepancies in a proper and timely manner.
Partners with the Regional Director of Enrollment Services to coordinate enrollment events such as Enroll in a Day, Super Saturday, etc. on their campus in collaboration with campus counterparts in the areas of Admissions, Advising, Financial Aid, and Student Support Services.
Collaborates with academic and student services staff to contribute to retention of students.
Collaborates with the Regional Director of Enrollment Services with the maintenance of the college website, catalog, and program materials as they pertain to enrollment services.
Supports compliance efforts (in areas such as FERPA, Veterans Affairs, Tuition Assistance, Title IV, Title IX, etc.) in the campus One Stop Enrollment Center.
May assist in disseminating information related to maintaining international student status requirements
Maintain a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
Represents CT State Community College interests at professional organizations at the state level.
May involve occasional evening or weekend work, within contractual limitations

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:

Master’s degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience that includes up to two (2) years of supervisory experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Demonstrated understanding of a comprehensive community college.
Experience supervising and evaluating professional staff.
Experience leading teams to deliver high quality customer service.
Experience in working at a campus One-Stop or Enrollment Center.
Familiarity with the community college environment and its student population.
Demonstrated ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
Demonstrated ability to develop and implement complex projects and programs in support of college objectives.
Understanding of federal and state laws and regulations related to higher education.
Demonstrated advanced knowledge of student records practices and methods which generally are accepted by the higher education field.
Demonstrated advanced knowledge of computerized and manual systems for collecting, preserving, and reporting student information.
Experience in using enrollment management, content management, and project management software.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications:

Bilingual in Spanish or French Creole
Experience working in a community college.

Starting Salary:

Minimum Salary; $74,604 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, ([email protected]).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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Do you have familiarity with the community college environment and its student population?*

Do you have experience with group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving?*

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Do you have an understanding of federal and state laws and regulations related to higher education?*

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Do you have experience with computerized and manual systems for collecting, preserving, and reporting student information?*

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